At 9joya, your personal data belongs to you. This policy explains exactly what information we collect when you use the 9joya platform, why we collect it, how we protect it, and what rights you have over it. We keep things plain and honest — no legal jargon designed to confuse.
Six core commitments that define how 9joya handles your personal information every single day.
9joya never sells your personal data to third parties. Your name, mobile number, payment details, and gaming history are used only to operate your account and improve your experience on the platform. Full stop.
Every piece of data transmitted between your device and 9joya is protected by 256-bit SSL encryption — the same standard used by major banks. Your payment information and account credentials are never sent in plain text.
9joya gives you the right to access, correct, and delete your personal data at any time. You can request a full copy of everything 9joya holds about you, or ask for your account and all associated data to be permanently deleted.
Player data on 9joya is stored on secured servers with restricted access. Only authorised 9joya personnel who need the data to perform their job can access it. All access is logged and audited regularly.
9joya will only send you promotional messages if you have opted in. You can unsubscribe from marketing communications at any time through your account settings or by contacting support. Opting out does not affect your ability to use the platform.
9joya publishes this privacy policy in plain language and updates it whenever practices change. You will always be notified of significant changes before they take effect. There are no hidden data practices on 9joya.
9joya is an online gaming platform operated for players in Bangladesh. The 9joya platform includes the website at 9joya.com and the 9joya Android app. For the purposes of this Privacy Policy, "9joya", "we", "us", and "our" refer to the operator of the 9joya platform.
9joya is the data controller for all personal information collected through the platform. This means 9joya determines the purposes and means of processing your personal data. If you have any questions about how 9joya handles your data, you can contact us at [email protected].
This Privacy Policy applies to all users of the 9joya platform, including registered players, visitors who browse without registering, and anyone who contacts 9joya support.
9joya collects only the personal data that is necessary to operate your account, process your transactions, and comply with legal obligations. The table below summarises the categories of data 9joya collects and why.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth | Account registration, age verification |
| Contact Data | Mobile number, email address | Account communication, support |
| Payment Data | bKash/Nagad/Rocket number, transaction IDs | Deposits, withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser, OS | Security, platform optimisation |
| Usage Data | Games played, bet amounts, session duration | Responsible gaming, account management |
| Verification Data | NID copy, selfie (if requested) | Identity verification, AML compliance |
9joya does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law and with your explicit consent.
9joya collects your personal data through the following channels:
9joya uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The specific purposes are:
9joya will never use your data for purposes that are incompatible with those listed above without first obtaining your explicit consent.
9joya does not sell your personal data. We share your data only with trusted third parties who help us operate the platform, and only to the extent necessary for them to perform their services. All third-party partners are contractually required to handle your data securely and in accordance with applicable privacy laws.
9joya will never share your personal data with advertisers, data brokers, or any party for commercial purposes unrelated to operating your 9joya account.
9joya uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit the 9joya website or use the app.
9joya uses the following types of cookies:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using 9joya, but some features may work less smoothly. The 9joya Android app uses equivalent local storage mechanisms rather than browser cookies.
9joya retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. The general retention periods 9joya applies are:
When data is no longer required, 9joya deletes it securely or anonymises it so that it can no longer be linked to you as an individual.
As a 9joya player, you have the following rights over your personal data. You can exercise any of these rights by contacting [email protected]. 9joya will respond to all valid requests within 30 days.
Right to Access
Request a copy of all personal data 9joya holds about you.
Right to Rectification
Ask 9joya to correct any inaccurate or incomplete data.
Right to Erasure
Request deletion of your data where there is no legal reason to retain it.
Right to Object
Object to 9joya processing your data for marketing purposes at any time.
Right to Restriction
Ask 9joya to limit how your data is used while a dispute is resolved.
Right to Portability
Receive your data in a structured, machine-readable format.
Exercising your privacy rights will not affect your ability to use 9joya unless the request requires account closure. 9joya will never penalise you for making a data rights request.
9joya takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include:
Despite these measures, no online platform can guarantee absolute security. If 9joya becomes aware of a data breach that affects your personal data, we will notify you and relevant authorities as required by law, without undue delay.
You also play a role in keeping your 9joya account secure. Use a strong, unique password, do not share your login credentials with anyone, and contact 9joya support immediately if you suspect your account has been compromised.
The 9joya platform is strictly for adults aged 18 and over. 9joya does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered on 9joya, please contact [email protected] immediately. 9joya will close the account and delete all associated data promptly upon verification.
If 9joya discovers that an account belongs to a player under 18, the account will be closed immediately, all funds will be returned to the payment source, and all personal data will be deleted.
The 9joya platform does not contain links to external third-party websites. All navigation on 9joya stays within the 9joya platform. This Privacy Policy applies only to data collected by 9joya directly. If you access any external service independently in connection with your use of 9joya — for example, your bKash or Nagad app — that service's own privacy policy applies to data collected by them.
9joya is not responsible for the privacy practices of any third-party payment providers or services that you use independently alongside the 9joya platform.
9joya may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the "Last updated" date at the top of this page will be revised.
For significant changes that affect how 9joya uses your personal data, we will notify you via email or in-app notification at least 7 days before the changes take effect. Continued use of the 9joya platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
We recommend reviewing this page periodically so you are always aware of how 9joya handles your data. If you disagree with any changes, you may request account closure by contacting [email protected].
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the 9joya privacy team. We aim to respond to all privacy-related enquiries within 48 hours.
For information on the rules governing your use of 9joya, please read the Terms and Conditions. For responsible gaming tools and support, visit the Responsible Gaming page.
9joya protects your privacy with bank-grade encryption and a strict no-data-selling policy. Create your free account today and enjoy fair games with instant BDT withdrawals via bKash and Nagad.
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